Refund Policy

We want you to feel confident when you buy. This policy explains how refunds work for the Complete Psychosomatics Collection.

1. 14-day refund window

You may request a refund within 14 days of the purchase date if you have viewed or completed less than 20% of the Collection’s materials (measured by the progress tracking on the Teachable platform).

2. How to request a refund

• Send an e-mail to sanzharovvadym.global@gmail.com from the address you used at checkout.
• Write “Refund request” in the subject line and include your full name and the date of purchase. You do not need to explain your reasons, though feedback helps us improve.
• We will reply within 1 business day.

3. What happens after approval

• The refund is sent to the original payment method through our payment provider, Lava.
• The time it takes for the money to appear depends on your bank and the payment provider, and may take several business days.
• Your access to the Collection is closed once the refund is processed.

4. When a refund may be declined

• The request is made more than 14 days after the purchase.
• More than 20% of the materials have already been viewed or completed.
• The access has been shared, or the materials have been copied or distributed in violation of the Terms of Sale.

If something went wrong on our side, such as you cannot access the materials, the content does not match the description, or there is a technical problem we cannot fix, please contact us. We will either fix it or refund you, even if the conditions above are not met.

5. Your legal rights

This policy does not limit any mandatory consumer rights you may have under the law that applies to you.

6. Payment disputes

Please contact us before opening a dispute with your bank. We respond quickly and can usually resolve the issue faster than a chargeback.